Shipping policy

Last updated: 29th of Oct, 2025

Welcome to FitFam Play! We’re excited to get your fitness and sports gear to you as quickly and smoothly as possible. Please read our shipping policy below to understand how we process, ship, and deliver your orders.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email.
  • You will receive another notification once your order has shipped, including tracking details (if available).
  • During high-demand periods, processing times may be slightly longer. We appreciate your patience and understanding.

2. Shipping Rates & Delivery Estimates

We offer fast and reliable shipping across the United States.

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

5–10 business days

Free on orders over $50 ($5.99 otherwise)

Expedited Shipping

2–4 business days

$12.99

Express Shipping

1–2 business days

$24.99

Delivery times are estimates and may vary depending on your location and carrier delays.

3. Order Tracking

Once your order ships, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking information to become available after dispatch.

If you don’t receive your tracking information within 5 business days, please contact us at sisterblss@gmail.com.

4. Shipping Locations

We currently ship to:

  • All U.S. states (including Alaska and Hawaii)
  • U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands)

We do not currently ship internationally. Stay tuned — we’re working on expanding our reach!

5. Delays & Issues

While we do our best to ensure timely delivery, unexpected delays may occur due to:

  • Weather conditions
  • Carrier issues
  • Customs or regional restrictions

If your order is delayed beyond the estimated delivery window, please contact us so we can assist you promptly.

6. Damaged, Lost, or Stolen Packages

  • Damaged Orders: If your order arrives damaged, please email us within 7 days of delivery with photos of the item and packaging.
  • Lost Packages: If your tracking shows “Delivered” but you haven’t received your package, please contact the carrier first, then reach out to us if the issue isn’t resolved.
  • Stolen Packages: FitFam Play is not responsible for packages marked as “Delivered” by the carrier. However, we’ll do our best to help you file a claim or find a solution.

7. Contact Us

For questions about your order or shipping details, contact our friendly support team:
Email: sisterblss@gmail.com
Working Hours: Monday–Friday, 9 AM – 5 PM (EST)